12 Month limited warranty

We are a small four person Australian company and we will follow up on any issues you have. We pride ourselves on selling high quality product and it’s imperative our customers are satisfied with the product and our service.

Our products come with 12 month limited warranty. The warranty covers the functioning mechanisim of the buckle and the ratchet in the leather.

  • No cover is given for general ‘wear and tear’.

Evidence of the problem needs to be given and our logo on the leather or the buckle needs to be visible in any photos sent.

  • Email us with details of where you purchased, i.e the show you purchased it from or invoice number
  • Provide photos of issue and ensure our logo is visible

 

Delivery issues

We want The Jack Belt to arrive swiftly and in perfect condition however what happens at the Australia Post Offices cannot be guaranteed by us.

Please contact us directly and communicate any issues you may have and when it comes to any damage you are encouraged to take a photo of how it is received. You are able to deal directly with Australia Post using the following link. ​Copy and paste the link into your browser if the link doesn’t transfer you within 30 secs.

https://auspost.com.au/parcels-mail/missing-mail-items/compensation

If you feel the product needs to be returned, please contact us first, then arrange to ‘return to sender’ in original received condition.

 

No returns for cutting too short

It is important to understand that the JACK BELT comes in a variety of lengths HOWEVER in most cases the leather still requires to be cut to the correct length for the individual. Please, if you are unsure of the procedure, please check the website for instructions and guidance or give us a call before cutting the leather, as we do not accept a return for a belt because you cut it too short.

 

No returns for allergies

The buckles are high quality zinc alloy. Alloy means mixed metals, so if your unsure, then best to avoid.

 

Process for returns for replacement

If you have ordered incorrectly we are happy to replace your order, you are however liable for any postage due.

The fastest way to handle a return for replacement is you call us and speak directly with your issue, or it can be dealt with over email.

We require proof of purchase. This can be a forwarding of the email you received from us when you purchased the belt.

We then require you to post the product you wish to replace and once we have received it, we will send out your preferred product.

The address to return it to is

The JACK PAAK Team.

8 Phoenix Cres, Port Macquarie, NSW, 2444.

 

The payment for postage of the replacement item can be done over the phone with a credit card, or direct bank deposit.

The bank account to send the postage to is

Commbank

Account Thomas Furnifer

Jack Products

BSB 062 592

Account 1090 0819

 

Process for returns for refund

You are welcome to call us and speak directly with your issue, or it can be dealt with over email. You do have the option of getting a replacement.

We require proof of purchase and photographic evidence of the issue you are returning it for.

Please send the product to the above address. You can get tracking numbers when you post it and you can track its arrival to us.

Once we have received the returned product we will issue a refund of the product.

You are liable for any postage to be paid.